20 Feb 3 Ways to Better Understand Your Parlevel Bill
Here at Parlevel, we aim to make our billing processes transparent, straightforward, and easy-to-understand. To help you best understand our billing processes, here are a few videos and documents that show you how we bill for Parlevel products and services!
Understanding Your Parlevel Bill
To make your Parlevel bill easier to read, here is a guide on understanding your Parlevel invoice. From invoice numbers, billing dates, software sections, and product types, this video will help you better understand your Parlevel bill.
Parlevel usually bills for the period that begins on the 26th of a month and through the 25th of the following month.
Parlevel’s billing process is automated and generates based off of what is in your VMS. The data in your VMS is what calculates your monthly bill. Device connectivity fees are charged based off of your contract.
With that in mind, let’s look at how the system calculates what your bill should be across the different services we provide you:
- VMS. The number of Online and Offline VMS connections is obtained from the number of machines that are actually active in your system that given month, regardless of use, sales, or services. We do provide a tolerance for machines that were activated in the last five days of such a period.
- Parlevel Telemeter and Parlevel Pay+ Connectivity. Parlevel contracts with several communication and technology providers in order to provide you reliable connectivity. Parlevel is charged by these third parties for this connectivity, regardless of device usage. As a result, we bill you for connectivity fees for every device contracted, whether a device is in use or not. If you need to stop using a Parlevel telemeter or Parlevel Pay+ device, please let your Parlevel Customer Success rep know. We can deactivate the device for you and the fees will stop the following month.
- Micro Markets. Micro market fees are billed as described in your micro market contract. Contracts based on a micro market’s revenue take into account the revenue of that period, and may have minimum billing amounts. Some micro markets use paired kiosks, which typically have flat fees.
- Office Coffee Service. The number of OCS stations billed is obtained from the number of stations that are actually active in your system that given month, regardless of use, sales, or services. If you are using Parlevel Link with your OCS services, you will be charged a flat, monthly fee.
You can also access a more detailed explanation of your bill in the document below!
And here are some answers to common billing FAQs to help you understand your service more accurately.
Q: When will I receive the funds from my Parlevel Pay Plus card reader?
A: Parlevel funds its customers every Tuesday for the sales generated in the full week ending two Thursdays ago. For example: on Tuesday the 24th we will fund you for the sales that occurred from Friday the 6th to Thursday the 12th. This amount is always net of your cashless processing fees. Once a month, usually around mid month, if your weekly funding exceeds your current open service invoice, Parlevel may offset your open service invoice amount from the amount you are being funded. Please note that your very first funding may take longer than expected depending on when you turned in your paperwork with your account and financial details.
Q: I stopped using this machine. Why am I being billed for it?
A: You are charged based on what machines are active in the system! If you don’t want to be charged for an inactive machine, please remove the machine from your VMS or set the status of it to disconnected. If you need assistance, our support team is available to help.
Q: I prepaid for services, why am I receiving an invoice?
A: We send you an invoice every month as a record of your payment. These documents will help you keep accurate historical records. Plus, you can easily see what you’re paying for and know how much pre-paid balance you have remaining.
Q: How can I get a discount on my bill?
A: Pre-paying for services is the best way to get a discount on your bill. Depending on how far in advance you pre-pay, you can get discounts up to 25% on your bill. Parlevel also runs specials every month. Want to get a discount on Parlevel products or services? Check out our monthly special, and see if it’s something you want to take advantage of!
Q: I want to cancel my Parlevel services, how do I do it?
A: We’d be sad to see you go! But if you decide to cancel services with Parlevel, please make sure you notify us in writing 30 days before cancellation. Please note, termination fees may apply to your cancellation as written in your contract. Parlevel’s billing cycle runs from the 26th to the 25th. If you cancel in the middle of a billing cycle, you will be billed for services until the next cycle starts.
We hope that answers some questions you may have about our billing processes! Here at Parlevel, our goal is to have a billing system that is transparent, straightforward, and easy-to-understand. If you have any questions regarding your bill, feel free to reach out to us at any time! Thank you for choosing Parlevel!