Parlevel’s Support Platform gives you vending, micro market, and OCS support you can count on. Through the platform, you get access to tools like live chat with our support team, educational articles, community forums, and more! These features will make it easier than ever for you to get the support you need in order to run a smooth operation.
You can access Parlevel’s new support platform directly in your VMS or at parlevelsystems.freshdesk.com. In order to access the new tools, registration is required. If you have difficulty registering, please reach out to our support team via phone (210-200-8873) or email (support@parlevelsystems.com).
Let’s dive in and take a closer look at some of these new features!
Parlevel Support Livechat
Need immediate assistance? Live chat with our support team! From inside the Parlevel Support Platform, click the small grey chat bubble in the lower right hand corner of the page to open the Parlevel Support Chat widget. Simply send a message detailing the issue you need assistance with, and our Technical Support team will respond to your request in real time!
In the chat, a support member can answer your questions, link you to articles containing the information you are looking for, or create support tickets to address more in-depth issues.
The Parlevel Knowledge Base
The Parlevel Knowledge Base is your go-to spot for educational articles, how-to videos, marketing material for your business, and other useful tools! Need help with a specific item? Simply search at the top, and relevant articles will display below!
From inside any article in the knowledge base, you can print off the article, view content related to the topic of your current article, or navigate to other educational pieces. Whatever you need help with, the Parlevel Knowledge Base will help you solve it!
Support Tickets
If you know you need assistance from the Parlevel Support team directly, you can create a support ticket! Just click “New Support Ticket” at the top of the Support Platform to get started. When creating a ticket, make sure to describe your issue in detail. You can also select who you wish to address your question to – like a sales representative, customer success manager, or a technical support member. You can even attach files related to your ticket, like machine/device pictures or downloaded reports.
Once you click Submit, the ticket will appear under your Tickets tab, and you may view it at any time to see its status. You can also review previously resolved tickets, or all tickets you’ve created historically!
Creating a ticket is the fastest, most direct way to solve a problem with the help of our support team.
Community Forums
Stay up to date on Parlevel news and communicate with fellow Parlevel operators through the Parlevel Community Forums. You can access these forums by clicking the Forums tab at the top of the page. Let’s review the different sections inside the forums.
The announcements section gives you important information straight from the Parlevel team like special holiday support hours or various upcoming Parlevel events like tradeshows or meetups.
Sales & Offers contains up-to-date information regarding ongoing sales and specials on Parlevel technology. See an offer you like? Reach out to a sales representative to take advantage.
New Features will cover any recent updates to Parlevel technology. You can easily view details regarding improvements to our micro market, cashless reader, office coffee, or vending management technology.
Operators’ Corner is a discussion between Parlevel operators all around the world! Feel free to start a new topic or reply to existing topics of discussion. Discuss everything from favorite machine types, micro market best practices, tips on using the Parlevel VMS and more! This is your chance to get expert advice from operators just like you!
You can access Parlevel’s support platform via desktop, tablet, or mobile phone! Simply navigate to parlevelsystems.freshdesk.com and login with your credentials. Need help logging in? Give us a call at 210-200-8873 and we’ll help you get started.
Here at Parlevel, our goal is to help you run a smooth, efficient, and successful operation. With our upgraded Support Platform, we can give you the support you need to get the most out of your technology.
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